WALKER FLAGS RETURN POLICY 

Stock Flags, Small Poles and Accessories:

RETURNS or EXCHANGES  must be authorized in advance.   Only products that are UNUSED and NOT FLOWN may be returned or exchanged.  Product must be accompanied with receipt or packing slip and returned within 30 days of purchase.  A 15% restocking fee may be applied on returns. 

Custom/Special Order/Made-to-Order Flags/Items:

Are non-returnable. 

In the case of a defective product -  only “un-used” and “un-flown” products may be returned within 30 days of purchase – for a replacement.  For authorization – contact our Customer Service Manager at (502) 366-6516 or  (888) 541-8046. 

Many factors contribute to the life of a flag – including but not limited to:  weather; brushing up against objects; too large of a flag for a pole; pollution; not hung properly.  If care instructions are not in or on your box, please ask for a copy. 

Gift Certificates are not refundable.